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Lawyer proofing law firms & building stronger enterprises

Jordan Furlong discusses how clients will continue to drive change in the legal industry (part 1)
Lawyer proofing law firms & building stronger enterprises
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CPD

Peter Aprile and Natalie Worsfold interview Jordan Furlong, leading Canadian analyst of the global legal market.  

Peter, Natalie, and Jordan discuss Jordan's first book, Law is a Buyer's Market: Building a Client-First Law Firm.  They dive deep into the business of law, law firm (mis)management, lawyer substitutes, and how law firms need to change to meet and manage the demands of the shifting legal marketplace.

Jordan Furlong

Guest

Jordan Furlong

Jordan Furlong is a leading analyst of the global legal market and forecaster of its future development. Law firms and legal organisations consult him to better understand why the legal services environment is undergoing radical change, and they retain him to advise their lawyers how to
build sustainable and competitive legal enterprises. He helps lawyers think differently about the services they provide and counsels law firm leaders about re-engineering their firms’ purpose, strategy, and operations.

Jordan has addressed dozens of law firm retreats, lawyer conferences, judicial conventions, and regulatory summits throughout the United States, Canada, Europe, and Australia. He has authored hundreds of articles and several short books and white papers that analyse the rapidly evolving legal market and illuminate the forces and trends driving change in this environment.

A graduate of Queen’s University Faculty of Law in Kingston, Ontario, Jordan engaged briefly in the practice of law in Toronto before starting an award-winning career as a legal journalist, culminating in a decade as editor of three leading Canadian legal periodicals. In 2007, he launched Law21: Dispatches From a Legal Profession On The Brink, which has won multiple awards as one of the premier law blogs of the last ten years.

Jordan is a Fellow of the College of Law Practice Management and has served as chair of the College’s InnovAction Awards. He is the Strategic Advisor in Residence at Suffolk University Law School in Boston and serves as co-chair of the Board of Directors for its Institute for Law Practice Management and Innovation. He has taught or guest-lectured in courses at Suffolk Law, Queen’s Law, and Osgoode Hall Law School in Toronto. He serves as a volunteer advisor to Law Without Walls and is a member of both the Advisory Board of the American Bar Association’s Center for Innovation and the Policy Advisory Board of Responsive Law.

Peter Aprile

Host

Peter Aprile, Counter Tax Lawyers

Peter Aprile is a senior lawyer specializing in tax dispute resolution and litigation. His vision as Counter’s founder and his everyday role at the firm are one and the same: to be an agent of change, uncovering opportunities and developing strategies that achieve more than anyone expected. A creative thinker, Peter studies problems from all different angles to find what others have missed. He’s also convinced that he likes winning more than most people.

Different people describe Peter in different ways. At the CRA and the federal Department of Justice, the word relentless comes up quite a lot. Admittedly, so does the word a**hole – but it’s often said with a certain grudging respect, if not affection. Peter’s clients call him a saint. Well, some of them, anyway. His colleagues describe him as empowering and harddriving, but fair. Peter’s friends call him loyal. His wife describes him as a lot to deal with, but worth it. Peter encourages his young daughter and son to call him “The Big Homie,” though with limited success. His mother describes him with the single word mischievous – before going on to complain that he should call more.

Read Peter’s complete bio →

Natalie Worsfold

Host

Natalie Worsfold, Counter Tax Lawyers

Natalie is a tax lawyer who represents individual taxpayers and owner-managed businesses in disputes with the Canada Revenue Agency (CRA). She also successfully challenges CRA decisions denying taxpayer relief and helps facilitate applications under the Voluntary Disclosures Program.

But what you really need to know about Natalie is that she’s a tax litigator with heart. When she takes a case, it’s not out of technical interest – it’s because she cares. And if she believes the government has got something wrong, she won’t stop until it’s been put right. She’s fierce.

Natalie is the co-architect behind many of Counter’s process workflows, software and data analytics systems, as well as our comprehensive knowledgebase (loving named Hank). And when it comes to preparing cases, she’s Counter’s secret weapon – happiest when elbow-deep in evidence, meticulously building creative solutions to seemingly impossible problems. Because the fact is Natalie sees things that other people don’t.

Natalie’s family and friends describe her as loyal, selfless, understanding and fun. They also mention stubborn. To her Counter colleagues she’s a combination of stellar brainpower and contagious enthusiasm who elevates the game of everyone around her.

Read Natalie’s complete bio →

Point of View

Season 02, Episode 11

Combining retail and law to deliver "Axess-able" legal services

Guest: Lena Koke
Season 02, Episode 10

Weathering the great legal reformation & practicing law as a team sport

Guest: Mitch Kowalski
Season 02, Episode 09

Using legal trends & vision to help lawyers build something bigger

Guest: Jack Newton
Season 02, Episode 08

Asking questions & the problem of the client-centric law firm

Guest: D. Casey Flaherty
Season 02, Episode 07

Building a client-first law firm before it’s too late

Guest: Jordan Furlong
Season 02, Episode 06

Lawyer proofing law firms & building stronger enterprises

Guest: Jordan Furlong