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    Agreements, Billing & Payments FAQs

    Category

    Roles

    q&a

    When will you send me an invoice? 

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    q&a

    I received an invoice. How long can I wait before paying the invoice?  

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    q&a

    I promised to pay and replenish a retainer deposit. However, I would prefer not to replenish the retainer deposit. Will you agree to make an exception? 

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    q&a

    You sent me an invoice. I feel angry or anxious. What is your advice?

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    q&a

    What will happen if I late-pay an invoice? 

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    q&a

    What level of effort will you invest in nudging and chasing me to pay the amounts that I owe? 

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    q&a

    Who can update billing information?

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    q&a

    What payment methods do you prefer? Which do you offer?

     

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    q&a

    Where can I get my invoices and payment receipts?

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    q&a

    Who can help me understand the invoice and codes?

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    q&a

    Will you discount or reduce an invoice? 

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    q&a

    Will you charge a fee if the bank does not honour my payment?

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    q&a

    Can multiple parties pay a bill? How can I make these arrangements?

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    q&a

    Can I hold off paying my invoices because I have other questions?

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